Returns Policy

At Floraselect we promise only to send you the highest quality plants, products and gifts and will inspect everything carefully before it leaves us to make sure it's in pristine condition. We also do our utmost to package and protect everything so that it doesn't get damaged on its way. However, if you do have a problem, here is what to do:

Contact Customer Services

Please either phone on 01245 422 353 or email info@floraselect.co.uk

otherwise write to:

Floraselect

Unit 26 Reeds Farm Estate

Cow Watering Lane

Chelmsford

Essex CM1 3SB

Incorrect Goods

If we sent you something you hadn't ordered and which was not a substitute item (see below), please contact us within 7 days informing us of the problem. We will then ask you to send us a photograph so that there is no doubt as to it's condition on arrival with you, as opposed to what it looks like by the time you return it to us. You can return it within 28 working days unused in its original packaging and you will not be charged.

Damaged In Transit

If your purchase is damaged in transit, please contact us within 7 days informing us of the problem. We will then ask you to send us a photograph so that there is no doubt as to it's condition on arrival with you, as opposed to what it looks like by the time you return it to us. You can return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging.

Damaged or Defective Goods

Products

If you receive a product that is defective, please contact us within 7 days informing us of the problem. We will then ask you to send us a photograph so that there is no doubt as to it's condition on arrival with you, as opposed to what it looks like by the time you return it to us. You can return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging.

Plants

If you receive a plant that is in bad condition when you take it out of the box, contact us immediately. We will then ask you to send us a photograph so that there is no doubt as to it's condition on arrival with you, as opposed to what it looks like by the time you return it to us. Bear in mind that plants look different depending on what time of year it is. If you choose a nice leafy-looking deciduous shrub in the winter, remember it's going to turn up looking pretty bare. It doesn't mean there's anything wrong with it, just that it's out of season and will perk up when the weather does. Perennial plants won't even show above the soil level in a pot during the winter, but that doesn't mean you've been fobbed off with a bunch of soil. However, provided that you have contacted us within 7 days of receiving the defective plant we will be happy to arrange for a refund or replacement once we have received the pictures and determined the cause of the problem.

Cancellation

To cancel an order, please drop us an e-mail at info@floraselect.co.uk with details of the order you are cancelling. A charge may be made if the cancellation is done after the order or a part of the order has been dispatched.

Returns

You can return anything you're not happy with within 7 working days of receiving it provided you have contacted us to advise of its return and that it's not something you've tried out and not liked! The analogy would be buying a dress, wearing it for a party and then deciding you no longer want it!

We will not pay the costs of returning an item to us and they will need to be signed for our end.

Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you take out insurance as we will not be able to accept goods that are not resalable or have been damaged in transit.